Privacy Policy

Please read this privacy policy carefully by accessing or using the website, you agree to be bound by the terms described herein and all the terms incorporated by reference. If you do not agree to all of these terms, do not use the website.

Content & Purpose

• This privacy policy (“Privacy Policy”) applies to your use of the domain name www.hicksindia.in an internet-based portal owned and operated by Hicks India Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013.
• The Website is a platform that facilitates the purchase of pharmaceutical products for sale by various relevant pharmacies (hereinafter referred to as “Services”, with the relevant pharmacies referred to as “Sellers”). The arrangement between the Sellers and Hicks shall be governed in accordance with this Privacy Policy and the Terms of Use. The Services would be made available to such natural persons who have agreed to become buyers on the Website after obtaining due registration, in accordance with the procedure as determined by Hicks, from time to time (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to the Users through various modes which shall include the issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale by the Sellers.
• We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant the complete security of all information that is being transmitted to us by you.
• For the purpose of providing the Services and for other purposes identified in this Privacy Policy, Hicks will be required to collect and host certain data and information of the Users. Hicks is committed to protecting the Personal Information of the Users and takes all reasonable precautions for maintaining the confidentiality of the User’s Personal Information. This Privacy Policy has been designed and developed to help you understand the following:
• The type of Personal Information (including Sensitive Personal Data or Information) that Hicks collects from the Users;
• The purpose of collection, means and modes of usage of such Personal Information by Hicks
• How and to whom Hicks will disclose such information
• How Hicks will protect the Personal Information including Sensitive Personal Data or Information that is collected from the Users; and
• How Users may access and/ or modify their Personal Information.
• This Privacy Policy shall apply to the use of the Website by all Users / Sellers. Accordingly, a condition of each User’s use of and access to the Website and to the other services provided by 1mg to Users is their acceptance of this Privacy policy. Any User is required to read and understand the provisions set out herein prior to submitting any Sensitive Personal Data or Information to Hicks, failing which they are required to leave the Website immediately.
• This Privacy Policy is published in compliance of the (Indian) Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

What is personal information?

• “Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with Hicks, is capable of identifying the person concerned.
•  “Sensitive Personal Data or Information” means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by Hicks for processing or storage. However, any data/ information relating to an individual that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.

Types of personal information collected by Hicks:

• A User may have limited access to the Website and utilize some of the Services provided by Hicks without creating an account on the Website. Unregistered Users can access some of the information and details available on the Website. In order to have access to all the features and benefits on our Website, a User may be required to first create an account on our Website. As part of the registration process, Hicks may collect the following categories of Personal Information from the Users (hereinafter collectively referred to as “User Information”):

• Name
• User ID
• Email address
• Address (including country and ZIP/postal code)
• Gender
• Age
• Phone Number
• The password is chosen by the user
• Valid financial account information 
• Other details as the User may volunteer

• In order to avail the Services, the Users may be required to upload copies of their prescriptions, on the Website and/or e-mail the same to Hicks in accordance with the Terms of Use and the prescriptions will be stored/disclosed by Hicks only in the manner specified in this Privacy Policy and the Terms of Use. The term “User Information” shall also include any such prescriptions uploaded or otherwise provided by Users.
• Hicks may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services.
•  Internet use: Hicks may also receive and/or hold information about the user’s browsing history including the URL of the site that the user visited prior to visiting the website as well as the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using as well as the name of User’s ISP. The Website uses temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by Hicks and its service providers for the technical administration of the Website, research and development, and for User administration.
• The Website may enable User to communicate with other users or to post information to be accessed by others, whereupon other Users may collect such data. Hicks hereby expressly disclaims any liability for any misuse of such information that is made available by visitors in such a manner.
•  Hicks does not knowingly collect Personal Information from children.
• Hicks may in future include other optional requests for information from the User including through user surveys in order to help Hicks customize the Website to deliver personalized information to the User and for other purposes are mentioned herein. Such information may also be collected in the course of contests conducted by Hicks. Any such additional Personal Information will also be processed in accordance with this Privacy Policy.

Purposes for which your information may be used by Hicks:

• Hicks will retain User Information only to the extent it is necessary to provide Services to the Users. The information which Hicks collects from you may be utilized for various business and/or regulatory purposes including for the following purposes:

• Registration of the User on the Website;
• Processing the User’s orders/requests and provision of Services (including provision of safe Services);
• Completing transactions with Users effectively and billing for the products/ services provided;
• Technical administration and customization of Website;
• Ensuring that the Website content is presented to the Users in an effective manner;
• Delivery of personalized information and target advertisements to the User;
• Improvement of Services, features and functionality of the Website;
• Research and development and for User administration (including conducting User surveys);
• Non-personally identifiable information, exclusively owned by 1mg may be used in an aggregated or non-personally identifiable form for internal research, statistical analysis and business intelligence purposes including those for the purposes of determining the number of visitors and transactional details, and 1mg may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates;
• Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users’ request of the Services and all other general administrative and business purposes;
• In case of any contests conducted by 1mg in which the User participates, the User Information may be used for prize fulfilment and other aspects of any contest or similar offering;
• Communicate any changes in our Services or this Privacy Policy or the Terms of Use to the Users;
• Verification of the identity of Users and perform checks to prevent frauds; and
• Investigating, enforcing, resolving disputes and applying our Terms of Use and Privacy Policy, either ourselves or through third-party service providers.